Degrees
Bachelor of Business Administration, Wichita State University, 1971
Master of Urban Affairs, Wichita State University, 1974
Doctor of Philosophy in Administration/Urban Studies, University of Texas at Arlington, 1981. Dissertation: "Community-Based Organizations and Neighborhood Economic Development: A Critical Examination."

Primary Teaching Areas and Experiences
Teaching Areas: Research Methods and Applied Statistics

Assistant Professor (1981-1990), Wichita State University

Associate Professor (1992-1994), University of Central Florida

Associate Professor (1994-2000), Professor (2000-present), Wichita State University

Publications
"Community v. Self-Interest: Citizen Perceptions of Schools as Civic Investments." Journal of Public Administration Research and Theory, forthcoming, Mark A. Glaser, Janet Vinzant Denhardt and Linda K. Hamilton.

"Engaging Citizens: Neighborhood-based Organizations vs. Citizen Participation Organizations." Public Administration Quarterly, forthcoming, Lee E. Parker and Mark A. Glaser.

"The Thin Blue Line Meets the Bottom Line of Community Policing." International Journal of Organization Theory and Behavior, 4:1&2 (2001), pp. 163-195. Mark A. Glaser and Lee E. Parker.

"The Paradox between Community and Self-Interest: Local Government, Neighborhoods, and Media." Journal of Urban Affairs, 23:1 (2001), pp. 87-102. Mark A. Glaser, Lee E. Parker and Stephanie Payton.

"Harnessing the Resources of Community: The Ultimate Performance Agenda." Public Productivity and Management Review, 23:4 (2000), pp. 428-448. Mark A. Glaser, Maria P. Aristigueta and Stephanie Payton.

"Local Government Performance Through the Eyes of Citizens." Journal of Public Budgeting, Accounting and Financial Management, 12:1 (2000), pp 49-73. Mark A. Glaser and Robert B. Denhardt.

"Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance." Public Productivity and Management Review, 23:1 (1999), pp. 48-67. Mark A. Glaser and W. Bartley Hildreth.

"When Citizen Expectations Conflict with Budgetary Reality: Discontinuity between the Public's Demand for Services and its Willingness to Pay Taxes." Journal of Public Budgeting, Accounting and Financial Management, 11:2 (1999), pp. 276-310. Mark A. Glaser and Robert B. Denhardt.

"Economic and Environmental Concerns and Local Development Policy: Tourism from the Perspective of the Host Population." Public Works Management & Policy, 3:3 (1999), pp. 209-223. Mark A. Glaser and Robert B. Denhardt.

"Rx for the Ills of Superfund: Cost-Effective Solutions, Appropriate Financing and EPA Responsiveness." Municipal Finance Journal, 18:3 (1997), pp. 67-83. Mark A. Glaser, Chris Cherches and Jack Brown.

"Local Government Sponsored Community Development: Exploring Relationships between Perceptions of Empowerment and Community Impact." American Review of Public Administration, 27:1 (1997), pp. 76-94. Mark A. Glaser, Kathryn G. Denhardt and Joseph W. Grubbs.

"A Profile of Discontinuity Between Citizen Demand and Willingness to Pay Taxes: Comprehensive Planning for Park and Recreation Investment." Public Budgeting and Finance, 16:4 (1996), pp. 96-113. Mark A. Glaser and W. Bartley Hildreth.

"Local Government Supported Community Development: Community Priorities and Issues of Autonomy. "Urban Affairs Review (formerly Urban Affairs Quarterly), 31:6 (1996), pp. 778-798. Mark A. Glaser, Mark D. Soskin and Michael Smith.

"Crime and Community-Based Intervention Strategies: Exploring Opportunities Through Partnerships Between Local Government and a Low-Income Community." International Journal of Public Administration, 19:7 (1996), pp. 1139-1166. Mark A. Glaser, Robert B. Denhardt and Joseph W. Grubbs.

"Materials Recycling and Reverse Channel Networks: A Public Policy Challenge." Journal of Macromarketing, 16:1 (1996), pp. Donald A. Fuller, Jeff Allen and Mark Glaser.

"Segmenting the Urban Economic Development Market: An Application of Strategic Marketing to a Public Policy Issue." Journal Of Nonprofit And Public Sector Marketing, 3 :2 (1995), pp. 3-22. John W. Bardo and Mark A. Glaser.

"A Five-Stage Approach for Improved Use of Citizen Surveys in Public Investment Decisions." State and Local Government Review, 26:3 (1994), pp. 161-172. Mark A. Glaser and John W. Bardo.

"Security v. Park and Recreation Service Delivery: Reduced Effectiveness of Public Investment." Journal of Urban Affairs, 16:4 (1994), pp. 359-369. Mark Glaser.

"Economic and Environmental Repair in the Shadow of Superfund: Local Government Leadership in Building Strategic Partnerships." Economic Development Quarterly, 8:4 (1994), pp. 345-352. Mark Glaser.

"Business Priorities and the Relative Importance of State and Local Economic Development Incentives." International Journal of Public Administration, 15:8 (1992), pp.1527-1551 Mark Glaser and Samuel Yeager.

"After the Alternative Elementary Program: A Promise of Continued Student Success?" Urban Review, 24:1 (1992), pp. 55-71. Mark Glaser, Winifred C. Larsen and Robin Salem Nichols.

"The Business Psyche: Exploring Relationships Between Local Quality of Life and City Image." Public Administration Quarterly, Fall (1991), pp. 287-303. Mark Glaser.

"The Impact of Quality of Life on Recruitment and Retention of Key Personnel." American Review of Public Administration, 21:1 (1991), pp. 57-72. Mark Glaser and John Bardo.

"Listening to Business Executives: Labor Concerns for Job Conservation and Business Investment." Economic Development Quarterly, May (1991), pp. 168-174. Mark Glaser and Joe Pisciotte.

"Roads and Economic Development Policy for Wichita: Can We Get There From Here?" Business and Economic Report, 21:4 (1991), pp. 1-5. Mark Glaser, Elizabeth Van Lauwe and Robin Salem Nichols.

"Tailoring Performance Measurement to Fit the Organization: From Generic to Germane." Public Productivity and Management Review, 14:3 (1991), pp. 303-319. Mark Glaser.

"All Things Are Not Equal: The Value of Business Incentives." Policy Studies Journal, 18 :3 (1990), pp. 553-572. Mark Glaser and Samuel Yeager.

"Selecting Sound Investments for Community Development Corporations: Some Practical Advice from Executive Directors." Journal of Applied Sociology, 3:1 (1986), pp. 51-62. Scott Cummings and Mark Glaser.

"Redefinition of the Service Delivery Function of Community-Based Organizations." Community Development Society, 17:1 (1986), pp. 89-109. Mark Glaser.

"Neighborhood Participation in Community Development: A Comparison of Strategic Approaches." Population Research and Policy Review, 4 (1985), pp. 267-287. Scott Cummings and Mark Glaser.

"The Impact of Confused National Economic Development Policy." Journal of Urban Analysis and Public Management, 8:2 (1985), pp. 211-228. Mark Glaser and John Bardo.

"An Examination of the Perceived Effectiveness of Community Development Corporations: A Pilot Study." Journal of Urban Affairs, 5:4 (1983), Scott Cummings and Mark Glaser.

OTHER PUBLICATIONS

"Citizen-driven Strategic Planning in Local Government: The Case of Orange County, Florida." by Robert B. Denhardt, Kathryn G. Denhardt and Mark A. Glaser in the Handbook of Strategic Management, Second Edition, Editors Jack Rabin, Gerald J. Miller, W. Bartley Hildreth, (2000), pp. 709-720.

"Communities at Risk: A Community Perspective on Urban Social Problems." National Civic Review, 88:2 (1999), pp.145-153. Robert B. Denhardt and Mark A. Glaser.

"Local Government's Role in Groundwater Clean-up." Public Management, 74:2 (1992), pp. 4-10. Mark Glaser and Chris Cherches. (Reprints: Kansas Government Journal, March, 1992; Brownfields Reuse Strategies, Cuyahoga County Planning Commission, Cleveland, Ohio, October, 1992; Complex Choices: Economic Development and Environmental Quality, Wichita State University, 1993.)

"A Case for Aggressive Local Government Environmental Policy: Operating Under the Threat of Superfund." National Civic Review, Spring (1991), pp. 169-174. Mark Glaser and Chris Cherches.

"Local Government Performance and Community Involvement in Decision Making: Change, Innovation and Risk-taking." Community Decision Making, Wichita State University, (1991), 69-78. Chris Cherches and Mark Glaser.

Research
Principal Investigator, An assessment of refugee adjustment. Funded by the Department of Systems Management for Human Services, Fairfax County, Virginia. A Community Sampler: Eight Immigrant and Refugee Communities with Public School Children. December 2000, Mark A. Glaser, Lee Parker, David Miller and Jennifer Evans.

Principal Investigator, Survey of municipal governments in Kansas to guide agency strategic planning. League of Kansas Municipalities, Topeka, Kansas. City Officials Speak: A Membership Survey in Support of Strategic Planning, League of Kansas Municipalities. June 2000, Mark A. Glaser, H. Edward Flentje, David R. Miller and Linda K. Hamilton.

Principal Investigator, A Survey of the citizens of Unified School District 259, of community- school relations and support for a public education. Funded by the Wichita Public School District. Making Education the Foundation for a Better Community: Honoring Community Values and Priorities. April 1999, Mark A. Glaser and Lee E. Parker.

Principal Investigator, Study of community attachment and crime concerns, of the Wichita African-American community. Funded by the Office of the Attorney General for the State of Kansas through the Urban League of Wichita. Quality of Life Assessment of the Wichita African-American Community. December 1997, Mark A. Glaser, Joe P. Pisciotte and Stephanie Payton.

Principal Investigator, A survey of City of Wichita residents measuring service delivery satisfaction and other community issues. Funded by the City of Wichita. Honoring Citizen Values in Strategic Decision-Making: Citizen Demand Assessment, Quality of Life and Taxation. September 1997, Mark A. Glaser, Lee E. Parker, Robin Clements and Allison Ohlman.

Co-Investigator, A survey of Orange County (including City of Orlando) residents measuring demand for county government investments and citizen-government relations. Funded by Orange County government. Orange County Citizen Participation and Demand Assessment: "Citizens First!" May 1996, Mark A. Glaser, Robert B. Denhardt and Lee E. Parker.

Co-Investigator, A survey of citizens to provide an information foundation for informed strategic planning. Daytona Beach, Florida, March 1995. Citizen Satisfaction and Demand Assessment: Information-Based Strategic Planning for Daytona Beach, Florida. March 1995, Mark A. Glaser and Robert B. Denhardt.

Principal Investigator, An assessment of community conditions and internal operations based on the perceptions of Wichita police officers, to provide an information base for organization change. An Assessment of Community Crime Conditions and Internal Operations of the Wichita Police Department: Perceptions of Officers. July 1995, Mark A. Glaser, Michael Palmiotto, Delores Craig and Lee Parker.

Principal Investigator, A Program evaluation of community-based development and Orange County service delivery through the South Apopka Project. Institute of Government, University of Central Florida, Orange County, Florida. Stakeholder Evaluation Of The South Apopka Project: A Partnership Between The Community of South Apopka And Orange County Government-Summary Report. September 1993, Mark Glaser, Joseph Grubbs and Michael Smith.

Co-Investigator, A community services satisfaction survey, Institute of Government, University of Central Florida, Port St. Lucie, Florida. Citizen Satisfaction and Demand Assessment: Port St. Lucie, Florida. January 1993, Mark Glaser and Robert Denhardt.

Principal Investigator, An Evaluation and Needs Assessment of the Wichita-Sedgwick County Salvation Army. Hugo Wall Center for Urban Studies, Wichita State University, September 1987, (eds.) Mark Glaser, Janice McKinney and Donna Urbom.

Project Director, An Evaluation of the Wichita-Sedgwick County Department of Community Health-Family Planning Clinic. Hugo Wall Center for Urban Studies, Wichita State University, September 1985, (eds.) Mark Glaser and Kelly Humphries.

Significant Practioner Activity
Special Assistant to the Wichita City Manager for Policy Analysis (September 1989-May 1990) and May 1990-August 1992).

Professor in Residence, Wichita City Manager’s Office (September 1995-June 1996).

Academic and Professional Activity
"Citizens Perceptions of Performance and Willingness to Pay Taxes: The Case of Public Education." Mark A. Glaser, W. Bartley Hildreth and Jennifer L. Evans. The 62nd Annual National Conference of the American Society for Public Administration, Newark, New Jersey, March 2001.

Discussant, "Teaching the Dreaded Research Methods Course." The 24^th Annual Conference on Teaching Public Administration, Tempe, Arizona, February 2001.

"Willingness to Pay for Capital Investments in Public Education: The Mitigating Influence of Community and Enlightened Self-Interest." Mark A. Glaser, Maria P. Aristigueta and David R. Miller. The 22^nd Annual Association for Public Policy Analysis & Management Research Conference, Seattle, Washington, November 2000.

"Citizen Perceptions of Public School Performance as Measured through Community Return-On-Investment: Community v. Self-Interest." Mark A. Glaser, Janet Vinzant Denhardt and Linda K. Hamilton. Urban Affairs Association 30^th Annual Meeting, Los Angeles, California, May 2000.

"Centrifugal and Centripetal Forces on an African-American Community." Mark A Glaser, and Lee E. Parker. Urban Affairs Association 29^th Annual Meeting, Louisville, Kentucky, April 1999.

"Citizen Connections to Local Government and Community: Grassroots v. Uniform Coverage Participation Vehicles." Mark A. Glaser and Lee E. Parker. The 60th National Conference of the American Society for Public Administration, Orlando, Florida, April 1999.

"Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance." Mark A. Glaser and W. Bartley Hildreth. National Public Sector Productivity On-Line Conference, Performance Measurement and Performance Improvement, November 1998.

Presentation/Panel, "Teaching Engagement: Community Building." Mark A. Glaser. Annual Conference of the National Association of Schools of Public Affairs and Administration, Boise, Idaho, October 1998.

"Citizen Attachment to Community and Neighborhood: A Foundation for Local Government Policy." Mark A. Glaser and Stephanie Payton. The 59th National Conference of the American Society for Public Administration, Seattle, Washington, May 1998.

"Local Government Performance: Through the Eyes of Citizens." Mark A. Glaser and Robert B. Denhardt. The 58th National Conference of the American Society for Public Administration, Philadelphia, Pennsylvania, July 1997. 1998 James E. Webb Award for the most outstanding paper of the 1997 National Conference of the American Society for Public Administration.

"Exploring Implications of Citizen Orientations: Neighborhoods, Community and Local Government." Mark A. Glaser, Lee E. Parker and Stephanie Payton-Walker. Urban Affairs Association 28th Annual Meeting, Fort Worth, Texas, May 1998.

"Political Volatility of Resource Allocation Decisions and the Fiscal Dilemma of Government: Discontinuity between Willingness to Pay Taxes and Demand for Public Investment." Mark A. Glaser and Robert B. Denhardt. Urban Affairs Association 27th Annual Meeting, Toronto, Canada, April 1997.

"Economic and Environmental Risk-Taking: Perceptions of the Appropriate Local Government Intervention by the Reluctant Tax-Payer." Mark A. Glaser and Robert B. Denhardt. The 57th National Conference of the American Society for Public Administration, Atlanta, Georgia, June 1996.

"A Profile of Discontinuity between Citizen Demand and Willingness to Pay Taxes." Mark A. Glaser and W. Bartley Hildreth. Urban Affairs Association 26th Annual Meeting, New York, New York, March 1996.

Public Service Activities
Citizen Involvement Task Force on citizen participation, City of Wichita (1999).

Consulting Activities
An examination of community outreach opportunities associated with the Mountain Resource Center and the Public Policy Institute. Funded by the Office of the Chancellor, Western Carolina University, Cullowhee, North Carolina. June 2000.

Full Vita
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